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Terms of Service

Terms of Business

How to Order

You may place an order by Telephone, U.S. Mail,  or on the web @ www.ironbearcustoms.com. Your Invoice Number appears above your name on the address label or on an invoice. If you have questions about oversize or heavy items, or any other form of non-standard shipping, please contact us at 636-433-5080 or fax 636-433-5090. For your protection – do not mail cash.

How We Ship

Most orders ship by UPS Please review the Shipping & Handling Chart for shipping costs. Due to UPS regulations, oversize & overweight packages may be subject to additional shipping surcharges. Some oversized items ship by Truck Freight.

Methods of Payment

Payment can be made by PayPal, Money Order or Personal Check.All Store Credits expire 24 months from date of issue.

Sales Tax

Orders shipped to a Missouri address will be charged 6.225% Sales Tax.

Back Orders

Because we are a custom fabrication shop. sometimes, however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders which have not been shipped.

Gift Certificate Policy

Gift Certificates (and unused portions of Gift Certificates) are valid for two (2) years from date of issue for future purchases.

Merchandise Credits Policy

Merchandise Credits are non-transferable. Merchandise Credits cannot be used to purchase gift certificates. Merchandise Credits are valid for two (2) years from date of issue.

Refund Check Policy

Iron Bear Customs Refund Checks are valid for one (1) years from date of issue.

Damaged Shipments

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 1.800.UPS and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Iron Bear Customs at 636-433-5080 for further assistance with the damaged shipment, and to make arrangements for a replacement.

Warranty

Our products include a limited one year warranty.

We have made every effort to ensure that information in our catalog and on our web site is correct; however, any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

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